Privacy policy

Privacy Policy

Last updated: June 24, 2026

Kaio Luka operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services").

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information", we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including payment card information, transaction details, form of payment, payment confirmation and other payment details.
Account information including your username, password, security questions, preferences and settings.
Transaction information including the items you view, add to your cart, wishlist, purchase, return, exchange or cancel, and your past transactions.
Communications with us including information you include in communications with us, for example when sending a customer support enquiry.
Device information including information about your device, browser, network connection, IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you when you create an account, visit or use the Services, communicate with us, or otherwise provide your personal information.
Automatically through the Services, including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies.
From our service providers when they collect or process personal information on our behalf.
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor and Improve the Services

We use your personal information to provide the Services, including processing payments, fulfilling orders, remembering your preferences, sending account notifications, processing purchases, returns and exchanges, creating and maintaining your account, arranging shipping, facilitating returns and exchanges, enabling product reviews and creating a personalised shopping experience.

Marketing and Advertising

We use your personal information for marketing and promotional purposes, such as sending marketing communications by email, text message or post, and displaying advertisements for products or services on our website or other websites, including based on your previous purchases and activity on the Services.

Security and Fraud Prevention

We use your personal information to authenticate your account, provide a secure shopping experience, detect and investigate fraud, illegal activity or security threats, protect public safety and secure our Services.

Communicating with You

We use your personal information to provide customer support, respond to enquiries, provide services and maintain our relationship with you.

Legal Reasons

We use your personal information to comply with applicable laws, respond to lawful requests from authorities, participate in legal proceedings, and enforce our terms, policies and legal rights.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. These circumstances may include:

Service providers who perform services on our behalf, such as website hosting, payment processing, analytics, customer support, cloud storage, order fulfilment and shipping.
Business and marketing partners who assist us with marketing, advertising and promotional activities.
Third parties when you direct, request or consent to the disclosure of your information, such as shipping providers or social media integrations.
Our affiliates and members of our corporate group.
Parties involved in a business transaction such as a merger, acquisition or sale of assets.
Authorities or other parties where required by law or necessary to protect our rights, property, users or Services.

Third-Party Websites and Links

The Services may contain links to third-party websites or online platforms. We are not responsible for the privacy, security or content of those websites. You should review the privacy policies and terms of any third-party websites you visit.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

As of the effective date of this Privacy Policy, we do not knowingly sell or share personal information belonging to individuals under 16 years of age where prohibited by applicable law.

Security and Retention of Your Information

No method of transmission over the internet or method of electronic storage is completely secure. While we take reasonable steps to protect your personal information, we cannot guarantee absolute security.

We retain personal information only for as long as necessary to provide our Services, comply with legal obligations, resolve disputes and enforce our agreements.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights:

The right to access personal information we hold about you.
The right to request deletion of your personal information.
The right to request correction of inaccurate personal information.
The right to receive a copy of your personal information and, where applicable, request its transfer to another organisation.
The right to opt out of marketing communications.

If you reside in the United Kingdom or European Economic Area, you may also have the right to:

Object to certain processing activities.
Request restriction of processing.
Withdraw consent where processing is based on consent.

To exercise your rights, please contact us using the details provided below.

We may need to verify your identity before responding to your request. We will respond within the timeframe required by applicable law.

Complaints

If you have concerns about how we process your personal information, please contact us using the details below.

If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred to, stored in, or processed in countries outside your country of residence.

Where required by law, we will implement appropriate safeguards to protect your personal information, including recognised contractual safeguards and other lawful transfer mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, legal obligations or regulatory requirements.

Any updates will be posted on this page, and the "Last updated" date will be revised accordingly.